We recommend placing orders through our website to ensure the quickest processing and turnaround. Payment for web orders can be made with a credit cart or Purchase Order. For Purchase Orders we require an emailed, faxed, or mailed copy of the signed purchase order before we can fulfill the order. For custom products please place the order by email, phone or fax.
Email, Phone, and Fax Orders
Orders can be placed by email, phone, or fax.
- Email: firstname.lastname@example.org
- Phone: (858) 565-4227
- Fax: (619) 330-2556
Please be sure to provide the product number, volume and quantity of each item. Your billing address, shipping address, and payment method should also be included with your order. Credit card information can be faxed or provided over the phone.
Purchase Orders (PO)
NanoComposix accepts Purchase Orders as a binding contract to purchase and pay for an order. The Purchase Order must be pre-approved by your department and faxed, emailed, or mailed to us before we can process your order. If you are placing your order on-line, select the “Quote” payment option during check-out to get a quotation that can be used for drafting a purchase order. Email, phone, or fax in your signed purchase order to us. We will not begin processing your order until a signed PO is received.
Credit card is the preferred method of payment. To pay by credit card call 858-565-4227 x1, or fax credit card information to 619-330-2556.
To pay by check, send to:
4878 Ronson CT STE K
San Diego, CA 92111
To pay by wire please contact us for payment instructions:
Note: when paying by wire transfer, you must email us at email@example.com and provide the customer name, invoice number, amount wired and date after the wire transfer has been made.
Please email us for a copy of our W9.
Quote & Pro Forma Invoice Requests
Requests for quotes can be sent to firstname.lastname@example.org. Please be sure to provide the product number, volume and quantity of each item. Your billing address, shipping address, and payment method should also be included with your order. If you would like a quote for a custom material, please provide specific details about the product you are requesting or talk to one of our customer service representatives at 858-565-4227. If it is an international order and you want nanoComposix to pre-pay the VAT to ensure rapid shipment, please provide the VAT rate for your country when requesting the Pro Forma invoice.
Quotes and Pro Forma Invoices for products available on our web site can also be requested by adding items to your cart and emailing a print out of your cart to email@example.com. In the email state whether you need a quote or a Pro Forma invoice.
For orders containing temperature sensitive items (such as silver nanoparticles) that are shipping with cold packaging and insulation, we charge a flat rate of $40 for shipments within the US, $60 for shipments to Canada and Mexico, and $85 for all other international orders (all in USD). For orders containing items that don't require cold shipping, the shipping cost is $25 within the US, $40 to Canada and Mexico, and $60 for all other international shipments.
Domestic orders are shipped via FedEx Priority Overnight, and international orders are shipped via FedEx Priority International (typically requires 2-4 days in transit). If you require overnight shipping, please contact us. If any items are on backorder, you will be contacted shortly.
Orders for standard products are typically processed and shipped within 1-3 business days. Orders received Monday through Wednesday before 12 pm PST will typically arrive by the end of the week; orders received after will ship the following week to prevent products from sitting in an uncontrolled temperature environment over the weekend.
The lead time for orders with custom material will vary. Please contact us if you would like an estimated ship date.
International Shipping, Customs, and Duties
Many of our customers are international and due to the temperature sensitive nature of our products, it is very important that delays in shipping due to customs and duties collection are minimized. If you are an international customer who has not set up shipping terms with us, we will contact you to determine how you want to handle duties:
- Option #1: nanoComposix pays for all VAT and duties and we will bill you for all customs charges after the product is shipped. For this option, we require that you pay for the product before shipment (a Pro Forma invoice will be supplied). A second bill that contains the charges for VAT and duties will be sent after the product has arrived. You must have a written statement on your purchase order that states: “I authorize nanoComposix to pay the VAT and duties on this order before shipment and will fully reimburse nanoComposix for the VAT and duties paid”.
- Option #2: You are solely responsible for payment of taxes and duties upon receipt of the product. If you have a VAT number, please provide it on your purchase order as this will expedite handling. Please ensure that you have provided the name and phone number of the person in your organization responsible for handling the payment and processing of customs fees so we can include this information on the shipping forms. NanoComposix is not responsible for any damage to temperature sensitive products due to delays in customs. Please ensure that you have the correct payment and paperwork ready for the shipping carrier on the scheduled delivery date.
NanoComposix’s products are shipped under the Harmonized Code Number 3822006000. In Europe and many other companies this Harmonized Code Number is duty free. The applicable Export Control Classification Number is EAR99.
Custom & Semi-Custom Materials
If you are interested in a custom synthesis, please email firstname.lastname@example.org with details regarding the type, volume, and application of the material you are interested in. Any additional information you can provide will enable us to better assist you in selecting a suitable material. You may also call us at (858) 565-4227 for more information on custom orders, or indicate in your email when you may be available for a phone call regarding your application and material needs.
MSDS can be found here.