Purchasing
Ordering
- Online: Recommended for fastest processing
- Email: orders@nanocomposix.com
- Phone: (+1) 858 565 4227
- Custom products must be ordered by email or phone
Include: product number, volume, quantity, billing & shipping address, payment method
Purchase Orders
- Accepted as binding contracts
- Must be submitted on official letterhead
- Processing begins after PO is received
Past due invoices may incur 1.5% monthly fee and delay future orders.
Payments
- Credit Card: Phone or secure invoice link
- Check: San Diego mailing address
- Wire / ACH: Request instructions
Email remittance advice after wire/ACH.
Quotes & W9
- Email info@nanocomposix.com
- Include product details + billing/shipping info
- Cart printout can be used for quotes
- W9 available upon request
Shipping
Shipping Overview
- All orders ship via FedEx
- Domestic: Priority Overnight
- International: Priority International
- Rush shipping available upon request
- Customer FedEx accounts accepted
- Backorders communicated after ordering
International Shipping
- Customer responsible for duties & taxes
- Provide VAT or exemption info if available
- Include customs contact details
- HTS: 3822.19.0000
- ECCN: EAR99
- Incoterms: EXW
Delays in customs may impact temperature-sensitive products.
Shipping Rates (USD)
| US | Canada & Mexico | International | |
|---|---|---|---|
| Shipping Rate | $50 | $70 | $85 |
| Cold Packaging Fee | $25 | $30 | $35 |
Packaging
Packaging Notes
- Cold packaging fees apply even with customer FedEx account
- Hazardous materials may be shipped in smaller aliquots
- FIFO lot allocation is default (FEFO if applicable)
Documents
- SDS available on product pages
- Storage & Handling
- Repackaging Guidelines
Custom Materials
- Custom development packages
- Contact us
- Provide material type, volume, application
- NDA available upon request
Frequently Asked Questions
How do I place an order?
Order online for fastest processing, or submit orders via email or phone. Purchase Orders must be submitted before processing.
What information is required?
Product number, volume, quantity, billing/shipping addresses, payment method, and any delivery notes.
How long does processing take?
Typically 1–5 business days. US orders early in the week often arrive by week’s end.
What are shipping times?
US: Overnight. International: typically 2–4 days (may take up to 8 days depending on location).
Do you ship internationally?
Yes, worldwide. Local distributors are recommended when available.
Can I cancel my order?
Orders may be cancelled within 5 business days of order acceptance. Cancellation requests submitted after this period may not be accepted if order processing, production, or fulfillment has begun.
Can I request a quote?
Yes. Email info@nanocomposix.com product details and addresses to receive a quote or Pro Forma Invoice.
Are products safe for personal use?
No. Products are for research use only and not intended for personal use.